service concept
(1) establish clear and perfect complaint channel and solution procedure;
handle customer’s complaints and suggestions with timely and effective manner.
(2) make clear department responsibility and carry out scientific management step by step in;
effective supervision team provides strong guarantee for the implementation of the service.
(3) standardize service program and provide a variety of solutions and services styles.
(4) effective service monitoring mechanism, to improve service quality and efficiency.
(5) professional quality management and directions.
(6) qualified service commitment.
(7) complete pre-sales, after-sales service.